ORDERS
Do you offer custom orders?
Absolutely! These are our favorite orders to complete! Please utilize our contact form with your details.
Do you color match?
Yes! You may provide us with a color name, color code, or even mail us a color swatch to custom match! Please message us if you need assistance with this.
Do you offer local pick up?
Absolutely! If we can save you money on shipping costs, we will do it! Address will be provided within 48 hours of pick up date.
SHIPPING & RETURNS
What are your shipping costs?
All orders within the U.S. $50 and up ship for free. Orders under $50 are charged $6.95 for first class rate.
When will my order ship?
Our processing times may differ depending on the time of year. On average for small orders you should expect a 10-14 day turnaround. For larger or personalized orders additional time may be required. You will receive a tracking number once your order ships. Once the order is in the shipping companies hands, I cannot guarantee the exact date your order will arrive to you.
How long does shipping take?
On average you should allow for 2-4 business days for shipping. Rush orders are available upon request.
Do you offer returns?
Due to the personalization of our products, we do not offer cancellations or returns. Please double check your details are correct when ordering.
My item arrived damage, what should I do?
While we carefully pack each order with tender loving care, occasionally damage happens during shipment. Please contact us so that we can remedy the issue. Please include a photo and description of the damage.
PRODUCT CARE
How do I clean my signs?
Please do not use any kind of cleaner, especially rubbing alcohol, on your acrylic sign. You may wipe off fingerprints with a clean microfiber towel. You can use canned air to get rid of any dust.
How do I store my signs?
Your sign will arrive in a resealable plastic poly bag. Please keep your sign in this bag until your event. This will prevent any scratching, fingerprints, and dust from accumulating. If you must remove sign from bag, please place sign back in during travel. Keep signs wrapped individually as certain temperatures can sometimes allow them to stick together.